Fresha for Salons & spas: a tool you run vs. an operation we run

What we add around Fresha

The work we take off your team

These are the moments a salon booking software can't cover on its own — the ones we handle so salons & spas win new business every week.

Bookings from DMs, texts, and calls answered around the clock — even mid-service.
Cancelled chair time refilled from a waitlist instead of sitting empty.
Every client rebooked for their next visit before they leave the chair.
Client history and preferences in one record the whole team can see.

An honest comparison

A tool you still run vs. an operation we run for you

Keep Fresha. We build around it — and take the running of it off your plate.

A tool you still run

Fresha on its own

Excellent at what it's for — the system of record your team works in. Running it day to day stays with you:

Your team answers each call and enters each booking.
Reminders, follow-ups and reactivations go out when someone has a spare minute.
After-hours enquiries wait for the morning shift.
It records what happened; acting on it is up to you.

An operation we run for you

Mardii, built on top of Fresha

We wire AI into the moments Fresha leaves open, then run it as a service — not a project we hand back:

An AI front desk answers every call and message, day and night, and books straight into Fresha.
Follow-up, reminders and reactivation run automatically — nothing waits on a spare minute.
Anything it isn't sure about is escalated to your team, with context, instead of guessed.
We watch it, tune it, and report on it every month. You run your business; we run the system.

The 2026 standard

Where salons & spas are heading

In 2026 a salon can capture every booking — even when the whole team is with a client. We layer an AI front desk over your booking software that answers messages day and night, fills cancellations from a waitlist, and nudges rebookings automatically — handing off to your team for anything personal.

Keep the salon booking software you know. Add the operation you don't have time to run.

A one-time build to wire AI and automation around Fresha.
An ongoing service to operate it — watched, tuned, reported.
Engines that act only when confident, and ask a human otherwise.
A reachable team that answers, not a ticket queue.

See what we'd run around Fresha.

Tell us how your salon booking software is set up today. We'll map the gaps, show you what we'd build on top of Fresha, and how we'd operate it — before you commit to anything.

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See everything we build & operate →